Privacy Policy

This is our privacy policy and, if you landed here, it means that you want to learn how we process your personal data at diapedic.com and how we protect your privacy.

ESSENTIAL INFORMATION WE COLLECT

In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include a time stamp, the last page or product you visited, and the indication that you logged in. We do that in order to:

– remember who you are after you log in so that you do not need to authenticate at each click;

– monitor if our website is running with the high performance we are dedicated to providing;

– let you browse between products without having to start back from the home page at each click;

– remember if you put something in your shopping cart before you decide to checkout;

– control that your data is processed securely.

We call the information mentioned above “essential information” and we collect it through the use of cookies. Cookies are small text files that most websites use. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action. We use cookies. Without enabling this mechanism and first-party cookies, we could not provide you with the smooth experience that you expect while you are navigating.

ORDER INFORMATION YOU EXPRESSLY PROVIDE

If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address, shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you finalize your purchase with the payment.

REVIEWS

If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers.

HOW LONG DO WE KEEP YOUR DATA?

We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it.

DO WE HAVE ANY LEGAL OBLIGATIONS WHEN HANDLING YOUR DATA?

Many. We might need to share your personal information to comply with applicable legal obligations, as well as for tax reasons or fraud detection.

WHO CAN YOU REACH OUT TO FOR PRIVACY MATTERS?

You can contact our Data Privacy Leader here:
Email: info@diapedic.com

DO YOU NEED TO LODGE A COMPLAINT?

If you have any privacy complaints, you have the right to lodge a complaint with our supervisory authority.

ANY UPDATE?

If we update our Privacy Policy to reflect a change or improvement of our services or a new legal obligation, we will publish the new version on our website.